Last week Friday, I replied to the Dell email that indicated the replacement laptop was in production. I noted that the replacement did not appear to be the same as as what I have now and asked them to correct this.
As of this writing, I have not received a reply or acknowledgment of this email.
I have sent two other emails to Dell this morning. I have received a reply on one of them.
The reply said they will escalate the problem to the group responsible and will let me know what is the response.
I am very disappointed with the lack of quality control displayed both on the hardware side and now in the support side.
I don’t think I’m being unreasonable to expect a replacement laptop exactly like the one I have now. Yet, Dell support did not seem to be able to accomplish what I would think is a simple clerical task: just copy the details from the old system to the new. But clearly, this was not done. Sigh.
If this cannot be cleared up, I will try to cancel the replacement, return the defective laptop, and ask for a full refund. YMMV. Insert Disclaimer here.
Update
Please follow this link for an update.
3 responses so far ↓
sjon // 29 January 2008 at 12:40 pm |
Good luck.
You fully feel where they cut to get the prices low.
(Not that other brands are that much better …)
Don Armstrong // 30 January 2008 at 1:46 am |
The farmer in the Dell,
The farmer in the Dell,
Hey-ho, the dairie-oh,
“We’re milking them”, says Dell.
So – what else is new? Remember the wired-backwards motherboards and processors? If either blew out, you’d replace them with a standard component, and THAT would blow out the replacement and the other half of the original. Hah! Take that, accursed customer!
Don Armstrong // 30 January 2008 at 9:22 am |
..p.p.p…power supplies, not processors. Wired-backwards motherboards and power supplies. Sorry.