Last week Friday, I replied to the Dell email that indicated the replacement laptop was in production. I noted that the replacement did not appear to be the same as as what I have now and asked them to correct this.
As of this writing, I have not received a reply or acknowledgment of this email.
I have sent two other emails to Dell this morning. I have received a reply on one of them.
The reply said they will escalate the problem to the group responsible and will let me know what is the response.
I am very disappointed with the lack of quality control displayed both on the hardware side and now in the support side.
I don’t think I’m being unreasonable to expect a replacement laptop exactly like the one I have now. Yet, Dell support did not seem to be able to accomplish what I would think is a simple clerical task: just copy the details from the old system to the new. But clearly, this was not done. Sigh.
If this cannot be cleared up, I will try to cancel the replacement, return the defective laptop, and ask for a full refund. YMMV. Insert Disclaimer here.
Update
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