Speaking of service, or lack thereof, this
article says Microsoft is doubling its product development
and support staff next year. Usually, that would be a
GoodThing(tm). But in this case, the staff is going to be in
Bangalore and Hyderabad, India. I am guessing that part of the
increase is in anticipation of the release of Windows Vista and
the increased requirement for support it will result in. But
whatever the reason, MS must feel that the economics of using
offshore staff outweighs the inability of most people to
understand a thing these people are saying.
Don’t get me wrong, India has some of the most intelligent
people around. India regularly produces some of the best
engineers, doctors, and other types of professionals, anywhere.
But heck if I can understand what many of them are saying.