Daily Archives: 25 January 2006

Dell Support, Does it Exist?

Speaking of people who may have been living under rocks,

this guy
says Dell customer support ain’t what it used to be. Well, I
have other news for him: there’s no such thing as a tooth
fairy, money doesn’t grow on trees, you don’t tug on
Superman’s cape, you don’t spit into the wind, and you don’t
pull the mask off of the ‘ol Lone Ranger [sorry for the
obscure reference to an old Jim Croce song – Ed].

All kidding aside, no, Dell customer support isn’t what it used to
be. Yes, they did it to lower costs and thereby increase profits.
Unfortunately, for Dell and its customers, this change may
have the opposite effect. As customers realize that Dell is
no longer providing support, they will try to find another
company that will. What that company might be I don’t know.
Suggestions appreciated.