Dell XPS M1330 Warped Frame/Case?

The rocking problem, when placed on a flat surface, that my new Dell XPS M1330 has was not fixed by replacing the palm rest. Although I could have told Dell support that, I have learned that is pointless to try to change someone’s mind who is working off of a script. So, the technician came (next day on site service) to replace the palm rest and determined that it did not solve the problem (no surprise there). He then called Dell directly and the decision was made to replace the entire laptop.

Although the new one should arrive in about 10 days, I am fearful of two things. First, what if the new one isn’t really new? That is, what if it is a returned one that was repaired and is being sent out as a replacement? Secondly, even if new, what if the new one has the same problem?

In any case (no pun intended), the answer to the second question will be known in about 10 days. Still, I am happy that Dell is willing to provide a replacement. I’m not so happy with Dell quality control because this obvious problem should have never had made it past its doors. YMMV. Insert disclaimer here.



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2 responses to “Dell XPS M1330 Warped Frame/Case?

  1. If the problem is a quality-controll problem. It sounds a lot like a cost-cutting design move gone bad. Design it just right and then decide to use a cheaper part during production.
    I remember IBM having a similar problem some years ago, they designed their notebooks just prefectly but then outsourced production and the production lines -in ex-eatern-Europe- did not use the specified imported parts but some good local parts. To bad good-loacl was not good-enough.

  2. I have the same problem. The left side is warped slighly about 2mm or just enough for a 1 or 2 piece of paper to slide in. Anyways, I contacted Dell and they are replacing my Palm Rest. I have high doubts this will correct the problem but we’ll see if it does. If not, maybe they will replace the entire unit again!

    Good luck to you.

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