The rocking problem, when placed on a flat surface, that my new Dell XPS M1330 has was not fixed by replacing the palm rest. Although I could have told Dell support that, I have learned that is pointless to try to change someone’s mind who is working off of a script. So, the technician came (next day on site service) to replace the palm rest and determined that it did not solve the problem (no surprise there). He then called Dell directly and the decision was made to replace the entire laptop.
Although the new one should arrive in about 10 days, I am fearful of two things. First, what if the new one isn’t really new? That is, what if it is a returned one that was repaired and is being sent out as a replacement? Secondly, even if new, what if the new one has the same problem?
In any case (no pun intended), the answer to the second question will be known in about 10 days. Still, I am happy that Dell is willing to provide a replacement. I’m not so happy with Dell quality control because this obvious problem should have never had made it past its doors. YMMV. Insert disclaimer here.
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