I finally got a reply to my email to Dell from last week Friday. That would be the one where I indicated the system descriptions did not match between the defective laptop and the replacement. The response says that the screens do match, even though there is no evidence of that in the description (I did not open the box because I did not want to become responsible for any problems the replacement may have).
I don’t know if that is true, but if so, the other differences are still there and, and this point, they are literally a day late and more than a dollar short as I have already processed a refund request.
That said, if Dell support can screw something up, it appears they will so I am still waiting for the problems to begin regarding the refund.
Like what? Like the part of support that is still processing things as a replacement rather than a refund. I got an automated phone call yesterday morning from Dell reminding me to use the DHL shipping label to return my defective laptop. The problem is the refund request is set up to use UPS. Clearly, one part of Dell doesn’t know that a refund request is in process and not a replacement. The worst case scenarios is I will be charged for both laptops and get no refund even though both will have been shipped back to Dell.
At this point, the odds are better than even that is exactly what will happen. YMMV. Insert disclaimer here.
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