There isn’t much new on the Dell horror story. The three boxes (one each laptop and one accessories) are on the way back to Dell. I assume they will hit me with all kinds of re-stocking fees but it will be worth it to be free of Dell’s support system.
That’s not to say I still don’t love the XPS M1330. For the short time I used it, it confirmed that, aside from the physical defect, it is the best light weight laptop there is. Period. Its combination of speed (CPU and drives), beautiful LED backlit screen, and general design cannot be beat (including the Apple Air). It’s not for nothing that it won PC Magazine’s Editors’ Choice. Their review called the M1330 a “breakthrough improvement” and I agree with that 100 percent.
Still, all of that went down the tubes when my first laptop had an obvious warped frame/case. I mean, open the laptop and start typing and it would begin rocking back and forth. There is no excuse for shipping something like that. Add to that the problem of shipping a replacement laptop that was different from my first one and things just go down hill even faster than they were. Cap that with the offer of a $100 credit, only after I began the refund process and Dell heaped insult onto injury.
I assume the boxes should make it back to Dell sometime late this week. When I know how the refund process works out I’ll let you know. But for now, I’m now looking for something else that meets my criteria for a light weight business class laptop (i.e., 2.0GHz CPU, 13-inch LED backlit screen, at least 5,400RPM hard drive and preferably a 7,200, weighing around four pounds, and costing less than $2,000).
I realize that there may not be anything that meets this criteria, other than the XPS M1330. If so, I guess I’ll just wait until there is. YMMV. Insert disclaimer here.
Please follow this link for an update.